Questions People Often Ask

1. I'm not technical at all, is a mini-web for me?
A: Mini-webs have been designed to be easy and fun to set up. Simply put the CD in your CD drive and it will self start. If you have previously disabled this feature, start up your web browser and open the index.html file on the CD. We recommend that you use Internet Explorer 5.5 or above, Opera 7 or above, Firefox, or Netscape 6 or above. For Mac users we recommend OSX with Firefox or Safari.

You can create a mini-web in minutes, with no hassle and no need for technical skills. Should you need technical support, log on to
"http://www.mini-webs.com/technical_support.htm"
2. Do you have to be a certain age to buy or own a mini-web?
A: If you want to buy a mini-web online, in order to comply with current distant selling regulations, you must be at least 18 years old. Please see our terms and conditions for more details.
3. I need to close my mini-web
A: If for any reason you want to take your mini-web offline, you can do so via your control panel. You'll find the instruction under the section 'Managed my mini-web'.
4. I haven't got CD gift with activation code, what do I do?
A: If you haven't got a mini-web CD and you want to purchase a mini-web online, simply click the "Buy Now" button on this page http://www.mini-webs.com/home_purchase_code.htm

Simply enter your details and click "Next" to proceed to the secure payment page.

You will then be given an activation code so that you can start making your mini-web, via the “Make a mini-web now!” page.
5. Why can't I see my mini-web site listed on the mini-web gallery
A: As a means of ensuring our customers' privacy and protection, we make the assumption that you do not want your mini-web listed on the mini-webs site gallery; however, it is really easy to change this if you're happy for your site to be listed here.


1. Go to 'Manage my mini-web' in your control panel
2. Click on 'Site privacy options'
3. At the bottom of the pop-up box it will say 'Your mini-web is not currently being listed on the main mini-web website'
4. Click on 'Show my mini-web'
5. Press the 'Close' button

Your mini-web will then be listed on the main mini-webs site gallery. If you don't want to be listed here, then you can always use the email editor to tell your friends and family about your mini-web. If you use the email editor in the control panel and you choose one of the existing templates, the web link will automatically be shown in the email.
6. Are there any step-by-step instructions?
A: We have provided the following step-by-step instructions:
Editing your mini-web
About mini-webs
Activating your mini-web

1. What if I want to edit the content at any stage?
A: When you register for your personalised mini-web, you will be sent an email which provides details of your access to your Control Panel. From your control panel, you can edit / update any part of your mini-web at any time. You can also enhance it with features at any time, plus change your account details, add password protection if necessary and renew your account, all via your control panel.
2. I have password protected my site – does this mean it can't be viewed?
A: We have given you the facility to make your mini-web site safer and more secure by password protecting it. This option can be accessed when you login, in the 'Manage my mini-web' section. You will be asked to assign a password so that your mini-web can only be viewed by the people who know your mini-web address and the password for it. It will not be available in the public domain unless you decide to remove the password.

If you have told friends, family and colleagues about your mini-web via the email editor in your control panel (“Tell people about your mini-web”), they will be sent the password in order to view your mini-web.
3. I need to close my mini-web
A: If for any reason you want to take your mini-web offline, you can do so via your control panel. You'll find the instruction under the section 'Managed my mini-web'.
4. I can not access parts of my mini-web control panel
A: If you use a browser ad pop up blocker this may be the reason. The control panel uses popup windows that can only be accessed if not blocked. Please add this website http://www.mini-webs.com/ to the list of exempted sites.
5. I've lost my username & password
A: If you have lost your username and/or password, please click here to request an email reminder.

1. I've received more than 1 mini-web CD as a gift
A: If you've got more than 1 mini-web for the same occasion, don't worry. When you activate your mini-web, you are able to choose which format you want (current format range is wedding, birthday, new baby, teenager, your own and any event).
2. Which retailers stock mini-webs?
A: You can buy mini-webs any time online, or alternatively you can buy mini-web CD gifts at WHSmith.
3. I've received a mini-web CD as a gift, how do I activate it?
A: To activate your mini-web, simply insert your CD into the CD drive of your computer. You will automatically be taken to an activation page. With your CD gift you will find your activation code printed on the CD holder. Enter the activation code in the box and press Go. You will be taken to the mini-webs site where you follow the simple on-screen prompts to create your own mini-web.
4. I've received a gift certificate, what do I do?
A: To activate your mini-web, long on to http://www.mini-webs.com/, click on “Redeem your mini-web gift” and enter the activation code displayed on your gift certificate. Simply follow the on-screen prompts to create your own mini-web.
5. How can I buy a mini-web as a gift?
A: You can buy a mini-web CD gift at www.jmldirect.co.uk

1. If I need technical help, how can I get it?
A: If you want technical help, you can email our help desk by clicking here
2. I need a bigger photo album!
A: You can change / update your photos at any time but if you want to display more than 24 in one go, you can increase your photo album space at an additional cost of:
£0 per 0 photos.
£4.8 per 50 photos.
£8.8 per 100 photos.
£12.8 per 150 photos.
£15.99 per 200 photos.

3. How do I use the colour selector?
A: There are 2 options that you can use on the Colour Selector; 'make my own colour (HEX/RGB values)' and 'make my own colour (colour Intensity/Tone).

HEX / RGB values: this option allows you to select the HEX colour value. Simply move the cursor over each of the Red, Green & Blue bars until the correct numeric value is displayed below then click the bar to select. Click 'OK' when all 3 channels have been done.

Colour Intensity / Tone: this option allows you to change a colour's tonal strength. With one eye on the 'new' colour box below firstly select the colour's basic hue from the spectrum and click the bar. Then, secondly, you choose the intensity of the colour you want, either bright or subdued. Thirdly, determine how light or dark you want the colour to be. Click 'OK' when all 3 channels have been done.
4. I'm not technical at all, is a mini-web for me?
A: Mini-webs have been designed to be easy and fun to set up. Simply put the CD in your CD drive and it will self start. If you have previously disabled this feature, start up your web browser and open the index.html file on the CD. We recommend that you use Internet Explorer 5.5 or above, Opera 7 or above, Firefox, or Netscape 6 or above. For Mac users we recommend OSX with Firefox or Safari.

You can create a mini-web in minutes, with no hassle and no need for technical skills. Should you need technical support, log on to
"http://www.mini-webs.com/technical_support.htm"
5. My activation code doesn't work
A: If you bought your mini-web as a CD gift pack from a retailer, you should take your gift pack back to the store where you bought it.

If you have bought a mini-web online, please contact us quoting your activation code. We can check whether it has been used and send a new one if necessary. Please note that activation codes can only be used once.
6. What size of image can I upload?
A: We recommend that you do not try to upload images larger than 1 MB. Although your images will be automatically resized (640 x 480), they may look clearer and/or upload faster if you resize them yourself.
7. I have password protected my site – does this mean it can't be viewed?
A: We have given you the facility to make your mini-web site safer and more secure by password protecting it. This option can be accessed when you login, in the 'Manage my mini-web' section. You will be asked to assign a password so that your mini-web can only be viewed by the people who know your mini-web address and the password for it. It will not be available in the public domain unless you decide to remove the password.

If you have told friends, family and colleagues about your mini-web via the email editor in your control panel (“Tell people about your mini-web”), they will be sent the password in order to view your mini-web.
8. What system requirements do I need to run a mini-web?
A: We recommend that you use Internet Explorer 5.5 or above, Opera 7 or above, Firefox, or Netscape 6 or above. For Mac users we recommend OSX with Firefox or Safari.
9. I have put my CD in but can't access the activation page
A: Mini-webs have been designed to be easy and fun to set up. Simply put the CD in your CD drive and it will self-start. If you have previously disabled this feature, start up your web browser and open the index.html file on the CD.
10. I can not access parts of my mini-web control panel
A: If you use a browser ad pop up blocker this may be the reason. The control panel uses popup windows that can only be accessed if not blocked. Please add this website http://www.mini-webs.com/ to the list of exempted sites.

1. Are there any extras I can add to my mini-web?
A: In addition to the basic package, you can also add extra photo sleeves – each one holds up to 24 photographs. You can also buy the facility to send thank-you e-notelets to family and friends, guests etc. – an easy way to send messages of thanks. We are constantly upgrading our services, so if you have any suggestions of your own, please do not hesitate to contact us.
2. I need a bigger photo album!
A: You can change / update your photos at any time but if you want to display more than 24 in one go, you can increase your photo album space at an additional cost of:
£0 per 0 photos.
£4.8 per 50 photos.
£8.8 per 100 photos.
£12.8 per 150 photos.
£15.99 per 200 photos.

1. How much is a mini-web?
A: A mini-web costs just £14.99. For this you receive a personalised home page for a photograph and text, a photo album for up to 24 photographs, a message board, a links page and content management facility. You can add other features, such as additional photo sleeves, party e-invitations and thank you e-notelets that enable you to send personalised thank you messages to friends and family!
2. What's your privacy policy?
A: For more information on our privacy policy, please click here
3. Where is my site hosted?
A: A third party company, Rackspace, hosts your web site at their data centre in Heathrow. Customers benefit from Rackspace's award winning and unbeatable level of customer service, Fanatical Support™. Rackspace employees are available 24/7/365 to meet and exceed customer's expectations. Customers get fast responses to critical issues, unlimited technical phone support, access to our huge online knowledgebase, guaranteed 100% network uptime and many other business-critical support features.
4. How long will my site remain online?
A: Once you have bought your mini-web, it's yours to keep and update for 3 years from the date of activation. If for any reason you want to take your mini-web offline, you can do so via your control panel.
5. Which retailers stock mini-webs?
A: You can buy mini-web CD gift packs in-store at WHSmith.
6. Do you have to be a certain age to buy or own a mini-web?
A: If you want to buy a mini-web online, in order to comply with current distant selling regulations, you must be at least 18 years old. Please see our terms and conditions for more details.
7. How do I report abuse seen on a mini-web?
A: If you see any abuse on a particular mini-web, you can report it to us via the Contact Form or by emailing us.

Please quote the mini-web address in question e.g. www.mini-webs.com/websitename. As a responsible supplier, we reserve the right to remove unsuitable material if it is brought to our attention. Please see our terms and conditions for more details.

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